WhyFly aims to give more internet options in Manchester
By Jonathan Phelps New Hampshire Union Leader Nov 28, 2020 Updated Nov 28, 2020
MANCHESTER — A new high-speed internet provider will soon be available for businesses and residential customers in the Queen City.
WhyFly, a Delaware-based company, did a soft launch last week as part of an expansion into New Hampshire in partnership with local companies.
“We were customers first and we got tired of the dynamic with the current providers, you know the big cable companies,” said Nick Sabean, chief marketing officer. “There is not much leverage from the customer perspective. The prices were very high and they kept increasing.”
Manchester internet services include Consolidated Communications and Comcast’s Xfinity.
WhyFly offers a $55 monthly residential rate and $75 a month for businesses. There are no contracts or hidden fees, he said.
“You are getting plenty of internet to do all the things we are doing today. It is really positioned for the Zoom calls, the video chats and things that we are doing remotely now,” Sabean said.
The company installs radios on top of taller buildings throughout the city and smaller 5-inch-by-5-inch radios on customers’ roofs. WhyFly charges a $100 installation fee and requires a router.
The service works by line of sight between the two devices. “If our radios can see your house we can deliver you ‘Awesome Internet Service,’” according to its website.
The company is committed to remain net neutral.
The company launched in 2015 out of a coworking space in Wilmington, Del. The company has 3,000 residential customers and 600 commercial customers ranging from mom-and-pop stores to the 76ers Fieldhouse, a sports complex.
“It has grown very rapidly since,” Sabean said.
WhyFly decided to enter the New Hampshire market after working with Minim, a Manchester-based company launched by Dyn founder Jeremy Hitchcock, to develop software for customer security and support.
Hitchcock, along with his wife Liz, last year announced plans to launch a similar internet service in Manchester, called Adored, before merging with WhyFly. The company now has a small office space on Elm Street in between the Bookery and Diz’s Cafe.
WhyFly expects to hire between seven and 10 employees in Manchester, including local customer service representatives.
Sabean sees the company growing to other cities in New Hampshire, including Concord and Nashua.
“It is about density, it’s about population size and topography as well,” he said.
The company has worked with schools in Wilmington to help students who might need the internet for remote learning during the COVID-19 pandemic.
To see if your neighborhood is in the coverage area!